24 Managing what has gone wrong (or right!)

Issues

  1. What do we mean by "issues?"
  2. When an issue is identified
  3. Tips on using the issues log

An issue is something that has happened and either threatens or enhances the success of the project. Compare this to a risk which is something that might happen.

“There are no hopeless situations: there are only men who have grown hopeless about them”

CLAIRE BOOTH LUCE

  • Be open about issues within your team – declare them.
  • Never “sit” on an issue – if you can’t deal with it, escalate it.
  • Use the team to resolve the tricky issues.

What do we mean by "issues"?

Issues management is the process for recording ...

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