5Determinants, Consequences and Functions of Interpersonal Trust within Organizations

What is the empirical evidence?

Serena C. Lyu* and Donald L. Ferrin*

Introduction and objectives

In a 1999 review article, trust luminary Roderick Kramer observed that “Trust has … moved from bit player to center stage in contemporary organizational theory and research” (1999, p. 594). However, since 1999 the annual number of peer-reviewed articles published on trust has demonstrated a rapid upward trajectory (Ferrin, 2013). If trust research had reached “center stage” by 1999, we would have to conclude that, by 2017, trust research – probably as much as any other construct in the organizational sciences – had truly captured the attention of scholars and practitioners ...

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