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The Science of Customer Connections by Jim Karrh PhD

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BIBLIOGRAPHY

CHAPTER 1

Berger, Jonah (2013). Contagious: Why Things Catch On. New York: Simon & Schuster.

How Much Time Will the Average Person Spend on Social Media During Their Life? www.adweek.com

Cutting, James E., Kaitlin L. Brunick, Jordan E. DeLong, Catalina Iricinschi, and Ayse Candan (2011). “Quicker, faster, darker: Changes in Hollywood film over 75 years,” Iperception 2(6), 569–576.

Millennials Engage with Their Smartphones More than They Do Actual Humans. www.marketwatch.com

The Football Playbook Rule? “Keeping It Simple” Is the Way to Go. www.pressherald.com

CHAPTER 2

Goodwin, Kimberly, Bennie Waller, and H. Shelton Weeks (2014). “The Impact of Broker Vernacular in Residential Real Estate,” Journal of Housing Research 23(2), 143–161. ...

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