PERHAPS THE BIGGEST CHALLENGE in Improve is to keep from feeling a bit like Jekyll and Hyde as you bounce back and forth between creativity and practicality. The tools described in this chapter will help ease that transition by guiding your team both through creative brainstorming and detailed planning. The chapter covers the same steps described in Chapter 15:
1. Generate creative solution ideas.
2. Cook the raw ideas.
3. Select a solution.
4. Pilot test and implement full-scale.
Some of the tools you’ll need to complete your Improve work have been covered earlier in this book and are ...