In this section, a process map is created for the process or processes that the project will improve. Using the icons shown in Worksheet 38, draw a process map illustrating the current state of the business process being addressed by this project. How does the current process deliver value to the customer? What is the flow of the process? Be sure to include unplanned effects (e.g., scrap, complaints, delays) as well as planned effects. Use additional pages as required. The most commonly used symbols are shown.
Figure 18. Example of Cross-Functional Process Map
Worksheet 38. Current Process Map Icons