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The Six Sigma Project Planner: A Step-by-Step Guide to Leading a Six Sigma Project Through DMAIC by Thomas Pyzdek

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Chapter 2Define

What Is the Current State?

In this section, a process map is created for the process or processes that the project will improve. Using the icons shown in Worksheet 38, draw a process map illustrating the current state of the business process being addressed by this project. How does the current process deliver value to the customer? What is the flow of the process? Be sure to include unplanned effects (e.g., scrap, complaints, delays) as well as planned effects. Use additional pages as required. The most commonly used symbols are shown.

Images

Figure 18. Example of Cross-Functional Process Map

Worksheet 38. Current Process Map Icons

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