CHAPTER 15Six Sigma Process Design/Redesign (Roadmap Step 4B)
The ability to create a new or wholly renewed process was described in Chapter 2 as a critical core competency for twenty-first-century organizations. To achieve world-class levels of performance and keep pace with market and technology changes, a range of change/improvement approaches, including thorough design/redesign, will be needed. This reinventing activity, which is focused on exponential versus incremental improvement, is our focus in this chapter.
The DMAIC process, applied to designing or redesigning a business process, can be revealed to you by asking a few key questions, listed in Exhibit 15.1.
Exhibit 15.1
KEY QUESTIONS TO ASK WHEN DESIGNING OR REDESIGNING A BUSINESS ...
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