NOTES
Chapter 1
1. Jim Collins, Good to Great (New York: HarperCollins, 2001).
Chapter 2
1. Tony Hsieh, “Happiness Matters: Creating a Culture for Business to Thrive,” Stanford Executive Briefings, DVD, Kantola Productions, 2010, http://www.kantola.com/Tony-Hsieh-PDPD-380-S.aspx.
2. Jena McGregor, “USAA’s Battle Plan,” BusinessWeek, February 18, 2010, http://www.businessweek.com/magazine/content/10_09/b4168040782858.htm.
Chapter 3
1. “What Drives Phenomenal Success?” Stanford Executive Briefings, DVD, Kantola Production, 2008, http://www.kantola.com/Colleen-Barrett-PDPD-142-S.aspx.
2. “LSE: When Performance-Related Pay Backfires,” Financial, June 25, 2009, quoted in Daniel Pink, Drive: The Surprising Truth About What Motivates Us (New York: Riverhead ...
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