The Patois: 8-Step Problem-Solving
Patois is the special language or communication that’s common to a particular group.
Having no problems is the biggest problem of all. 1
By asking why five times and answering it each time, we can get to the real root cause of the problem, which is often hidden behind more obvious symptoms …. To tell the truth, the Toyota Production System has been built on the practice and evolution of this scientific approach. 2
The patois is the dialect of the common people of a region, differing in various respects from the standard language of the rest of the country. The language of the Toyota Template differs from the language spoken by today’s typical “lean” initiatives. This patois is a defining characteristic. ...
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