Appendix II
Case Study B: HP Develops an Integrated Measurement Process
HP has a global L&D organization that works in a federated model1 with business analysts who work with each major organizational unit. The central organization is responsible for tools, processes, and support for centers of expertise in leadership, sales, technical, and professional curricula. Functional and business-unit-specific training is done in business unit training groups.
HP Measurement Goals
In 2002, HP set out on a goal to standardize and rationalize its training measurement process. The goal of this program was to develop the right level of actionable data to help HP address four challenges, as shown in Figure A2.1:
• Provide top-level managers with information ...
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