CONTENTS
1 STEP 1: IMPROVE YOUR LEADERSHIP EFFECTIVENESS BY LOOKING AHEAD
Our future—more of the Same, at Warp Speed
CFO and Controller’s Future Roles
The CFO and Controller Team’s Responsibilities
The Management Accounting Department’s Journey Into the Future
Value Creation Approach to Management Accounting: Eight Insights into Management Accounting’s Future
Universal Theme No. 1: An Emphasis on Nonaccounting Roles
Universal Theme No. 2: Our Performance Gap
Universal Theme No. 3: The Collaborative Partnership
Solution No. 1—How to Overcome the Performance Gap
Solution No. 2—How to Prepare for Tomorrow
2 STEP 2: BECOME AN EFFECTIVE COACH
Coaching at the Individual Level
Accountability Factor in Coaching
Specific Skills of a True Coach
Coaching at the Organisational Level
Controller and CFO Best Practice: Position Description
Elements of the Position Description
Benefits of using a Position Description
Tips on Making the Position Description Effective
Position Description for a General Accounting Assistant
3 STEP 3: IMPROVE THE ORGANISATION’s PERFORMANCE THROUGH COACHING
Best Practice: Shape the Culture by Defining It
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