CHAPTER 1
Criticism Doesn’t Have to Hurt
Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things.1
—WINSTON CHURCHILL
Picture yourself in an audience of a few hundred people. The speaker behind the podium opens her presentation with the following question: “How many of you enjoy being criticized?” Would you raise your hand? If you are anything like the audience of four hundred people who were asked this question at a recent corporate retreat in Sarasota, Florida, your hand would have stayed down. Surprisingly, there were a few hands that went up. The speaker asked each person to explain. As it turned out, those who had raised their hands ...
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