CHAPTER 7

Managing Work and Volunteer Teams

The Crucial Role Criticism Plays

Finding good players is easy. Getting them to play as a team is another story.1

—CASEY STENGEL

Just as coaches in sports need to have a clear picture of what it takes to win, today’s business leaders—in both the for-profit and nonprofit environment—need to know how a successful team is built from the commitment of individuals to come together.

As a manager or team leader, what do you consider to be the main ingredients for successful interaction and integration? It is worth pausing here to write down your thoughts on this topic.

As you create and review your list, you probably have included some of the following:

Goals need to be clearly defined and shared by all ...

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