If you have never heard the term “operational transparency” before, then I am a happy camper because it means I coined a new phrase. Operational transparency is just as it sounds—providing transparency in the way you operate, both internally and externally. Let us deal with them separately.
External Operational Transparency
One of the best examples of external operational transparency is FEDEX and UPS. For those of you who have ever sent a package with them, you know how easy it is to track the delivery of your package. However, it was not always that way. Remember the days when you had to call customer service to find out why your package had not arrived at its destination? I bet FEDEX and UPS do too. Those ...
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