CHAPTER 14: BUSINESS INFORMATION FOR THE USD
The USD can only function properly if it has the right information. Information should be both timely and accurate, so the USD must be well connected to various business processes served by the service and facilities organisation.
After reading this chapter, the reader will better understand what information the USD needs and how service management can ensure that the USD is connected to this information. A practical graphical diagram (‘metro map’, based on the London Underground concept by Harry Beck), is also described and with which these processes can be made visible in relation to the USD.
14.1 The USD within service management processes
As discussed in chapter 14, the proper organisation and ...
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