July 2018
Beginner
233 pages
6h 3m
English
book
This Is Service Design Methods
by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Content preview from This Is Service Design Methods
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 4. Facilitation Methods
Methods that help keep workshops engaging, relevant, and productive
Facilitation is a higher-level task which sits above other activities such as research, ideation, and prototyping. A workshop or project consists of a mix of methods from the other Chapters, bound together by facilitation activities. As such, it’s impossible to express facilitation as a method worksheet, except in the case of some specific activities like activation exercises and feedback techniques.
This short Chapter includes one useful feedback technique, plus a few great warm-up activities which can be useful in many workshop or meeting situations. They can energize and focus teams, and help reinforce safe space by letting people have fun failing together. But remember that many service design activities are great activators themselves. It’s often better to have a design activity that energizes, instead of an energizer that distracts. When content meets engagement, you are on the road to success.
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