Getting back in control
In Chapter 7 I described how to get people’s attention, re-engage them, win support and start to build momentum to put things right. This is the necessary first step. But much more has to follow. Real control has to be regained. Workable solutions have to be found. They have to be implemented. In this chapter I will show how all this is done.
Digging till you find the cause
Explanations of what is failing and why will be rife. These might be good as far as they go, but will probably be incomplete. Work needs to start right away on the problems that everyone has agreed on, in order to show some quick progress. But, as a matter of the utmost priority, the root cause must be found. Look for three simple things: inability, ...