A question that has been debated for many years is: “Who should carry out process improvements?” (Figure 7-1). Here are three common but problematic answers to that question.
1.The process operators? One of the widely held opinions about continuous improvement at Toyota is that it is primarily self-directed, with teams of production operators autonomously making improvements in their own processes. Some typical comments along these lines are:
“The operators are closest to the process and are empowered.”
“How can we get our line operators to solve ...