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Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms by Frank Wander

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CONTENTS

Foreword

Acknowledgments

Introduction

The Passing of an Era

A New Era Brings a New Focus

A Quick Book Tour

Note

Chapter 1: A Shining Light: The Blind Spot Revealed

A Race to the Bottom

Human Understanding Enters the Workplace

We Have Been Taught Not to See or Feel

Unlocking Human Potential

Dawn of a New Productivity Model

Working Social

The Social System Is the Factory

Notes

Chapter 2: Corporate America’s IT Organization: Failure Is All Too Common

Still Broken after All These Years . . .

Unfortunately, the Truth Is Worse

If We Would Just Embrace and Trust Our People . . .

Offshore Outsourcing: A Deeper Look

Notes

Chapter 3: Workers as Machines: A Social Pathology

He’s a Good Hand

The Machine Age: Still Felt Today

Birth of Corporate Easter Islands

Our Human Resource Practices Remain Primitive

Selectively Continue the Past; Fully Embrace the Future

Notes

Chapter 4: The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers

A Product of Mind and Emotion

Limitations of Language and Our Resultant Inability to Communicate

Social Cohesion and Conceptual Unity

And the Instruments Keep Changing

The Encore. A Callback. Bravo!

Note

Chapter 5: Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath

Toxic to Competitive Advantage

Conclusion

Note

Chapter 6: What Are We Waiting For? Applied Science at Work

Hawthorne Studies

Pygmalion in the Classroom

Empathy, Caring, and Compassion ...

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