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The Passing of an Era
A New Era Brings a New Focus
A Quick Book Tour
Chapter 1: A Shining Light: The Blind Spot Revealed
A Race to the Bottom
Human Understanding Enters the Workplace
We Have Been Taught Not to See or Feel
Unlocking Human Potential
Dawn of a New Productivity Model
The Social System Is the Factory
Chapter 2: Corporate America’s IT Organization: Failure Is All Too Common
Still Broken after All These Years . . .
Unfortunately, the Truth Is Worse
If We Would Just Embrace and Trust Our People . . .
Offshore Outsourcing: A Deeper Look
Chapter 3: Workers as Machines: A Social Pathology
He’s a Good Hand
The Machine Age: Still Felt Today
Birth of Corporate Easter Islands
Our Human Resource Practices Remain Primitive
Selectively Continue the Past; Fully Embrace the Future
Chapter 4: The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers
A Product of Mind and Emotion
Limitations of Language and Our Resultant Inability to Communicate
Social Cohesion and Conceptual Unity
And the Instruments Keep Changing
The Encore. A Callback. Bravo!
Chapter 5: Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath
Toxic to Competitive Advantage
Chapter 6: What Are We Waiting For? Applied Science at Work
Pygmalion in the Classroom
Empathy, Caring, and Compassion ...