Transforming Performance Measurement

CHAPTER 11

The Uses and Abuses of Measurement Technology

As we saw in Chapter 10, learning is a fundamental process in any organization that hopes to be successful in the long-term. Without learning and the ongoing communication it entails, the greatest opportunities for using performance measurement effectively are lost. Technology can serve an important role in facilitating and sustaining individual and organizational learning and dialogue. In this chapter, we will discuss how to create a successful synergy between the social and technical aspects of transformational measurement.

While interest and investment in measurement-related technology is growing exponentially, technology is one of the most misunderstood, and poorly managed, areas ...