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Transitions at the Top: What Organizations Must Do to Make Sure New Leaders Succeed by David L. Dotlich, Dan Ciampa

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INDEX

A

Abegglen, Jim, 99

Accountability, acceptance, 12

Achievement, social need/drive, 188

Acquisitions

completion, 232

target, CEO acceleration, 172

Active listening, 203, 204, 207

Aetna, 30

executive committee, 74

Affiliation, social need/drive, 188

Aggressive listening, 203204

Agreement phase, 163165

American Express, 30

learning model/protocols, change, 210

senior manager candidate, formal style/personality assessments, 5758

Annual operating plans, 96

Assumed knowledge, arrogance, 79

Attention (cultural/political), 148150

Authority, challenges, 2

B

Ballard, Shari, 101

Beckhard, Dick, 106

Behan, Beverly, 147

Behavioral Science Center of Sterling Institute, 99

Behavior layer, understanding, 42

Behavior patterns, policy support, 41

Beliefs ...

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