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Troubleshooting Windows® 7 Inside Out by Mike Halsey

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Chapter 6. Users

In IT support circles, a great many issues are blamed on a PEBCAK, an acronym for the phrase “Problem Exists Between Chair And Keyboard.” It’s impossible to have a computer problem without a user being involved in some way and usually as the cause, inadvertently or otherwise. This is why IT support departments have such strict rules about how users operate their computers. It’s also why the people who manage and work in IT departments are often regarded as aggressive and authoritarian. But if a system goes down, it could cost an organization hundreds, maybe thousands, of dollars in lost revenue or productivity, ...

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