Chapter 13. Identifying the Source of a Problem
In Sir Arthur Conan Doyle’s novel The Sign of Four, the second story featuring the world’s greatest detective, Sherlock Holmes, the gallant hero makes one of his most famous statements when addressing his loyal friend, Doctor Watson:
“When you have eliminated the impossible, whatever remains, however improbable, must be the truth.”
I have always used this theory as the basis for all technical support because it implies that you have to take a methodical, step-by-step approach to diagnosing problems. I find ...
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