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Trust and Partnership: Strategic IT Management for Turbulent Times by Robert J. Benson

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CHAPTER 13

Tactical Enterprise IT Capabilities and Competencies

The Enterprise IT Capabilities to Deliver Value with Information and IT

We defined Strategic IT Management as an application of strategic management principles. Among the definitions introduced in Chapter 1 is “marshaling all relevant enterprise resources to achieve success in enterprise strategies.” Marshaling all relevant enterprise resources is the foundation of the three tactical enterprise IT capabilities (Exhibit 13.1). These focus on:

  • Information & Intelligence: The information and analytical resources in business and IT
  • Service & Resource Optimization: The process, service, and technical resources throughout all IT in the enterprise
  • Development & Transformation: The enterprise's total developmental resources, ranging from business process change through technical development and implementation

The challenges in the three areas are the same. In particular, the scope of the resources in each is larger than traditional IT-related processes normally consider. For example, the information resources are spread throughout the enterprise and beyond, to customers and supply chain and the economic environment. The developmental resources include traditional software development methods but also embrace culture, process, organizational, and individual development. The IT service resources include all IT sources, both within and without the enterprise. In all these cases the challenge is to understand the scope, providing ...

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