Chapter 5. SOA and Multi-Channel Access
The primary purpose of most organizations (commercial, government, nonprofit, and so on) is to deliver services to clients, customers, partners, citizens, and other agencies. Table 5-1 illustrates this for four key industries by listing the services they deliver, the channels they use to deliver these services, and some of the end-user devices and technologies used to deliver these services.
Table 5-1. Some Examples of Service-Oriented Businesses
Government | Telecom, Communication | Financial Services | Health Care | |
Service Requesters | citizens and other agencies | customers, business partners | customers, business partners | patients, doctors, insurance carriers, hospitals, government |
Services | law enforcement health services disaster ... |
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