RESEARCH METHOD • RESEARCH DELIVERABLE
09 Business Origami
Business origami enables teams to paper-prototype the interaction and value exchange among people, artifacts, and environments in a multichannel system.1
Business origami is a service design activity that models current and future multichannel systems. It provides a forum in which project stakeholders can come together in a workshop setting to build a physical representation of a system, and then prototype future or alternative states of the same system. The method uses paper-cutout tokens to represent the actors, artifacts, environments, and technologies that comprise a system, and a ...
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