RESEARCH METHOD
87 Think-aloud Protocol
Think-aloud protocol is a method that requires participants to verbalize what they are doing and thinking as they complete a task, revealing aspects of an interface that delight, confuse, and frustrate.1
Think-aloud protocol is among the most common evaluative methods in the usability community. The protocol is straightforward—it asks people to articulate what they are thinking, doing, or feeling as they complete a set of tasks that align with their realistic day-to-day goals. As a cornerstone method of the usability profession, it affords researchers with a tried-and-true approach not only to see the process ...
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