February 2014
Beginner to intermediate
152 pages
2h 20m
Chinese
Content preview from USER-CENTERED DESIGN 使用者導向設計
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什麼是使用者導向設計
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的確，這是不應該發生的事。當使用者可能會輸入這些特殊字元時，我應該要從程式上
做出一些限制，但真正令我感到驚訝的是：她竟然想用一般的意見欄位，填寫重要的醫
療資訊。
跟她溝通後，我才知道要建立更多的輸入欄位，才能滿足使用者的需求。由此看來，自
動產生的錯誤報告並不能夠完整表達出問題的全貌，如果只單純把錯誤修復了，而錯失
與使用者對話的機會，我就無法察覺這個新的使用需求，使用者恐怕得繼續使用一般的
意見欄填寫重要的醫藥資訊。
因此，完整的使用者回饋不應該只是錯誤訊息的回報。錯誤報告應該被視為設計策略的
其中一種輔助資訊而已。
UCD 不會模糊焦點
你是否曾在聽取使用者需求時，馬上就神遊到技術方案裡？
• 該做成網頁好呢？還是直接連結資料？
• 這個系統可以建立在公司的入口網站上嗎？
• 該使用哪一種程式語言呢？
• 應該可以在產品之上建立一些模組吧？
• 有機會把它做成行動裝置的應用程式嗎？
這些技術性的思考都沒有錯，但其切入點跟客戶的需求無關，因為我們還不了解他們的
需求！使用者導向設計始終關注客戶最核心的需求，讓開發者獲得最有意義的資訊，避
免為了技術而使用技術。
就算真的有技術上的障礙要克服，開發者也不一定能夠在一開始就找出真正合適的技術
解決方案。使用者導向設計先從需求出發，再尋求技術解決方案。這種目的導向的方式
可以幫助我們依循正確的程序完成開發任務。我們會在第 4 章詳細探討。
現在，我們知道關注使用性並不是多餘的工作。事實上，它反而能夠幫助我們聚焦在正
確的問題上，避免做白工 ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.