User Experience Innovation: User Centered Design that Works

Step 5: Innovate Solutions

No matter the current status of your solutions, the next step is to prepare each of the core tasks for innovation.

One method is reusing the list or drawing that you already created with the core tasks and their current solutions. You can quickly copy this drawing to a whiteboard, and you can then begin innovating. You can now invite a multidisciplinary team of innovative people to a session. As always, you may also want to invite real users—for example, a few lead users (as described further in Chapter 13).

The goal of the innovation session is to create new ideas or improvements to how the users can accomplish their core tasks. In the low-cost mobile phone example, let us assume that the creative session resulted ...