Chapter 2
The BEST-Method
Today’s consumers expect products and services to be high quality, reliable, and user-friendly. This level of performance is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results, there is still room for improvement. Unfortunately, leaders don’t always have methods and tools to measure that degree of excellence. If a leader could use a tool to discover how good his approaches and methods are, and how excellent the achieved results are, he could plan further improvements. The goal is to achieve excellent results. The method and tools described in this book guide leaders to achieve that excellence in their processes.
When you are too busy, it ...
