Chapter 7
Orange County Health Department Case Study
In 2008 one of the authors participated in an improvement project of the Florida Department of Health in Orange County (DOH-Orange). This case study was published by The American Society for Quality, Quality Press, in The Public Health Quality Improvement Handbook, “Orange County Health Department, STD Quality Improvement Case Study” (Chapter 24).*
* Bialek, R., Duffy, G. and Moran, J. The Public Health Quality Improvement Handbook, Chapter 24, Orange County Health Department, STD Quality Improvement Case Study, ASQ Quality Press, Milwaukee, WI, (2009) pp. 331–346.
In this first section, we reprint the initial improvement case study. In the second section, we apply the BEST-method to this ...
