Chapter Three Action Guide provides tools and methods to encourage your study and design of high reliability and safety in your clinical microsystem.
Safety and reliability are related but different key characteristics of a high performing clinical microsystem. Safety is providing care and services in a manner that minimizes the risk of avoidable harms. Reliability is doing the right thing at the right time in the right place every time. Evidence-based care can tell us what is right but often there is no evidence-base to tell us what is right. The following variables and actions contribute to creating a highly reliable and safe clinical microsystem:
Values: intending to be reliable as a core value.
General knowledge: scanning ...