Chapter Four Action Guide provides tools and methods to design measurement and monitor microsystem performance to assess if desired goals and outcomes in patient care are being achieved for the patient or population being cared for and from the perspective of the overall performance of the clinical microsystem. In addition, a worksheet is included to help link performance measures from the clinical microsystem to the mesosystem and macrosystem to understand the connections of specific measures throughout the organization.

Tools that support measuring and monitoring, such as the patient value compass, the balanced scorecard sheet, the measure what matters worksheet, and data walls, are included in this chapter. As discussed ...

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