Value Creation and Process Management
To be what we are, and to become what we are capable of becoming, is the only end of life.
Spinoza1
In this chapter, we turn to the linkage of the value-based cost management system (VCMS) to process management, one of the major innovations being used by organizations to eliminate waste and improve responsiveness to customer requests. Using an example from the U.S. Coast Guard Academy, we trace how the VCMS data collection instrument can also be used to capture process information. We’ve already seen this data represented in the Easy Air data collection instrument, but now we’ll spend some more time trying to understand how this data is both classified as well as how the process framework can be ...
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