A
Activity-based costing, 65
APQC International Benchmarking Clearinghouse, 104
APQC model, 161
B
Business value-add activities
administration see Business value-add—administration activities
administrative activities, 5, 7
future, 5–6 see Business value-add—future activities
indirect, 5–6 see Business value-add—indirect activities
market transactions, 25
profit improvement, 26
vertical integration, 25
virtual integration, 25–26
waste, 26
Business value-add—administration (BVAA) activities, 158–159
activity-to-value creation category mapping, 34–36
administrative functions, 38
cost cutting, 37
internal communication and coordination, 33–34
management activities, 37–38
process management, 106
supply chain partners, 34
types of activities, ...
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