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Acknowledgments
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We would like to acknowledge the following people for their kindness and support
in making this book possible.
Richard Kristof and Duncan Anderson of Global Knowledge, for their generous
access to the IT industry’s best courses, instructors, and training facilities.
Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight
into the challenges of designing, deploying, and supporting world-class enterprise
networks.
Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner,
Kevin Votel, Kent Anderson, and Frida Yara of Publishers Group West for sharing
their incredible marketing experience and ...