Videoconferencing for the Real World

7 Managing the Conferencing Process

 

 

Executive Summary

Several factors contribute to the success of a network of videoconference systems. Among the most important of these are proper design, support from management and users, competent and timely technical support, and effective user training. This chapter provides practical guidelines and tips on marketing your system internally to foster demand and support, training your users, and providing them with the support they need to make productive use of the system.

Common Reasons for System Failure

There are several reasons why videoconferencing systems fail:

1. Design Flaws: Many systems ...