Virtual EI (HBR Emotional Intelligence Series)

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Five Ways to Reduce Rudeness in the Remote Workplace

By Dana Kabat-Farr and Rémi Labelle-Deraspe

As organizations adopt virtual operations as a core way of conducting business, leaders will need to understand the social implications (both good and bad) of cyber work before adopting it long term. Of particular concern is how diverse teams can come together, forge connections, and collaborate effectively in online environments. Our research on selective incivility—subtle slights, interruptions, and disregard experienced by women, members of racial minorities, and other marginalized employees—demonstrates that incivility is damaging to performance and deteriorates team functioning.¹ Virtual spaces are uniquely susceptible to this form of insidious ...