10 Know What to Do When Everything Goes Wrong



What's Inside This Chapter


In this chapter, you’ll learn

  • To prepare to prevent problems
  • To stay calm
  • To manage the situation.


Virtual training classes often have challenging moments. From technology problems to connection issues to unexpected glitches, all of these conditions are common in synchronous online events. Many trainers fear this aspect of virtual training. They are concerned about how to handle the problems and what to do when things go wrong.

Yet it's not much different from the problem-solving skills trainers use in the face-to-face classroom. In the classroom, trainers ...

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