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Voicebot and Chatbot Design by Rachel Batish

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Chapter 4. Designing for Amazon Alexa and Google Home

In Chapter 2, How Not to Build Your Next Chat and Voicebots, we talked about the emergence of voice solutions over the last couple of years and the differences between designing chat and voice applications. We saw that even though voice is not new to us, its capabilities until recently were limited mostly to IVR systems and recorded messages. It was far from being a conversational communication, but with new voice-enabled devices, including Amazon Echo and Google Home, things started shifting.

In Chapter 3, Building a Killer Conversational App, we looked at five tips for building a killer conversational application reflecting both voice and chat applications.

In this chapter, we will focus on ...

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