Chapter 1. The Quick and the Dead

While this book contains a lot of detailed information about monitoring, load testing, problem analysis, and background about how things work, I often find myself referring to this small set of questions and answers I wrote up to quickly diagnose and treat the most common problems. Since a majority of problems can be solved by simply reading through this list and checking things off, I provide it here right up front. There are many references to concepts that have not been discussed yet, but they are explained later in the book.

Questions for the Browser Side

First, here are the things you might try if your browser seems slow or unresponsive:

Is Your Modem On?

If you have an external modem, the power light should be lit to indicate that the modem is on.

Is Your Modem Connected to Your Computer?

If you have an external modem, make sure the modem cable is connected to your computer. Then try manually sending something to the modem. From a Linux shell you can do this:

% echo AT > /dev/modem

From a DOS prompt on a Windows machine you can do this:

% echo AT > COM1

If your modem is connected, you will see the send and read lights flash as the modem responds OK to the AT command. If the lights do not flash, either the modem is not connected, or you have configured it for the wrong COM port, PCMCIA slot, or other attachment point.

Did the Other End Hang Up on You?

External modems should have a light labeled CD (Carrier Detect) to indicate whether there is a carrier signal; that is, whether you are online. If it is not lit, it may be that the remote end hung up on you, or you lost your connection through too much noise on the line or an inactivity timeout.

Are You Sending Data over the Modem?

Look at external modem lights when you request a web page. The read and send lights should be flashing. This is also true for DSL modems, cable modems, hubs, and other network equipment. The send light will tell you that your modem is trying to send data out to the Internet. The read light will tell you if your modem is getting anything back from the network. If you cannot see these lights flashing, there is no data flowing through the modem.

Do You Have a Valid IP Address and Gateway Router?

On Windows, check that you actually have an assigned IP address by using the ipconfig command from a DOS prompt. On Linux, use the command ifconfig -a to check that you have an IP address. An IP address consists of four numbers between 0 and 255, separated by periods.

If you do have an IP address, you still may have forgotten to set a gateway router entry in the operating system. Use the graphical configuration tools under Windows or the Mac to enter a valid gateway router for your IP address. Under Linux, you can use the route command, like this:

% route add default gw 
                  <router IP address>

If you can use telnet or ftp, then you are definitely connected with a valid IP address. If you can hit or other well-known sites from your web browser, you know you have a valid address and gateway. Try to hit a site with constantly changing content to be sure you’re not just seeing a previously cached page. Stock quote pages are good for checking whether you’re getting cached or viewing current data.

Is the Browser Hanging?

Browsers have been known to hang. On the other hand, your browser may just be thinking some deep thoughts at the moment. Give it a minute, especially if you just requested a page. The system call to resolve DNS names may hang the browser for a moment if the DNS server is slow. If you give it a minute and it’s still stuck, kill the browser and try again.

Is Your Browser in “Offline” Mode?

Many browsers have an offline mode where they disconnect themselves from the Internet even if the PC is still connected. Make sure your browser is not offline. If it is offline, you may see a little “disconnected wire” icon in the lower left corner of the browser.

Can You Still Resolve Names?

Maybe your DNS server is down or not configured. Try a known IP address in the browser. In case you don’t keep the IP addresses of web servers around, try hitting (which is If this URL works, but does not, your problem is DNS resolution and you need to set a DNS server using one of the graphical tools on Windows or the Mac, or by entering the IP address of your DNS server in /etc/resolv.conf on Linux. Case does not matter for DNS names, but it does matter for the part of the URL after the machine name, which is confusing.

Is an Intermediate Router Down or Very Slow?

If you can, try opening a Telnet session directly to the web server. For example:

% telnet 80

Note how long it takes before Telnet returns a “connected” response. If it is consistently a second or more, try a traceroute to the server to see how far you can get. The traceroute program comes packaged with most versions of Unix, but there is also an imitation called tracert on NT and a commercial version called Net.Medic from Vital Signs Software. If traceroute stops within your ISP, it could be that your Internet provider is down, i.e., not connected to the rest of the Internet. Sometimes your whole region may be down because of a regional NAP (Network Access Point) or Internet backbone issue. There’s not much you can do about that.

If any of the routers along the way show times of more than a few tenths of a second, consider which router it is. If it belongs to your ISP, you may benefit from changing your ISP. If it belongs to a large network provider such as MCI or Sprint, you may still benefit from changing your ISP because a different ISP may use a different route. But if the slow router belongs to the target site’s ISP, all you can do is complain to the webmaster of the target site. Quite often their email address is given on the site. Other times they fit a pattern like If you don’t have traceroute or tracert, you can simply try to Telnet to some other web servers. If the connect time is long for each of them, the problem is probably with a router in your own organization or your client machine itself.

Is the Remote Site Overloaded?

If you are on a Unix system, you can try pointing rstat at any remote server to see if you can find out something about how loaded it is. Running rstat won’t hurt anything; if that server does not run the rstatd daemon, or if rstat’s request is blocked by a firewall, you won’t see any response. See Chapter 4 for more about rstat.

Is the Remote Site Down?

An immediate “connection refused” message means that the remote web server software is down, yet the remote web server machine is still up and working well enough to send a TCP reset packet, telling you that nothing is listening on the web server’s port. If the attempted connection hangs, it probably means you cannot get a connection to the remote web server machine at all, perhaps because it has crashed or is turned off or disconnected. You can check whether you’re getting any packets at all from the remote side by using the tcpdump tool on Linux or the snoop tool on Solaris.

Is There a Mirror Site?

If you’re trying to read a popular site, consider that there may be mirror sites that are less heavily loaded. Mirror sites are usually mentioned on the home page of a site. The Apache Web Server site (, for example, has mirror sites around the world.

Did You Already Get Most of the Page?

Maybe everything is working fine, but you are stuck waiting for that last few bytes of data. Hit the Stop button and see if the page renders.

Is Your MTU too Big, or too Small?

The Maximum Transmission Unit (MTU) is the largest packet your network interface will send. If you set it too big, packets will be rejected by the interface and returned to be split up. This will slow down your browsing. If you set it too small, you will send many small packets when you could have been more efficient and sent a few large ones. This will also slow down your browsing. See Chapter 12 for information about how to adjust your MTU.

Do You Need to Use a Proxy Server?

Most large companies do not allow internal users to connect directly to the Internet, but instead require that they go through proxy serves, both for security and performance reasons. All browsers allow you to set a proxy through a preferences dialog box. Your organization can tell you the proxy settings to use. If you can telnet to port 80 of well-known web sites, then you are directly on the Internet and do not need to use a proxy server.

Does Your Proxy Handle https URLs?

Note that some proxy servers cannot handle the Secure Socket Layer (SSL). If your proxy cannot handle SSL, and you have to use that proxy, then you just can’t see any SSL-protected pages. SSL-protected pages are the ones that start with “https” rather than “http”. Most commercial web sites use SSL for transaction security.

Is There a Faster Proxy Server?

Most large organizations have several proxy servers, some more loaded than others. You can often see a dramatic increase in performance just by picking the right proxy. If you are within an organization with multiple proxy servers, try to find the most lightly loaded proxy. If your proxies run on Solaris or some other OS that supports the rstatd remote statistics daemon, you can use rstat or perfmeter to get an indication of which one is least loaded. See Chapter 4 for more information about rstat.

One problem is simply figuring out the names of your proxies. You can ask around in your company, or if your browser is automatically configured via a proxy.pac file, you can manually get the proxy.pac file through Telnet and look through it for the names of the proxies. It would be nice if browsers had the ability to automatically switch to a faster proxy based on rstat statistics or response times, but as far as I know, they do not. On the bright side, most proxies do not require any authentication, so you can switch to a faster one at will.

You can also see how fast the target site is by putting the URL into the web site analysis tool at If the analysis tool reports that the site is fast, but you are getting it slowly, that also indicates that your proxy or some other network component may be to blame.

Are You Being Blocked Deliberately?

Some “network nanny” software may be installed on your PC to prevent you from viewing certain sites, or a proxy may refuse to access certain sites.

Are You Running too Many Programs?

Check whether your client is overloaded from running other tasks in addition to the browser. On Linux, top will show you the top processes by CPU usage or memory usage and let you kill them. On Windows NT, Ctrl-Alt-Delete will bring up the task manager, which is an imitation of top.

Fewer processes are always better, but be sure you know what you’re killing, or you might crash your machine. If you aren’t completely sure that you know what you are doing, consider rebooting to get rid of processes that are leaking memory or otherwise abusing the system. Your initialization files may start them up again, but at least they will be starting small.

Do You Have Enough Memory?

The classic sign of a memory shortage is very poor performance and a constantly working hard disk. This is because your operating system will try to use hard disk as “virtual” memory when there isn’t enough RAM. Unfortunately, disk is extremely slow compared to RAM. The solutions are to run fewer or smaller applications and turn off Java in the browser, or buy more RAM.

Is Your CPU Fast Enough?

Yes, your CPU is fast enough. By comparison with network and memory, CPU is almost never a problem for web browsing.

Do You Have Enough Bandwidth?

On the client side, the most common performance bottleneck is lack of bandwidth between ISP and PC. If you have to use a modem, it is well worth the money to buy the fastest modem available, but make sure your ISP supports that speed. ISDN is better than a modem, but difficult to configure. ADSL and cable modem are the best options for home users. If you are on a LAN, 100mbps “fast” Ethernet is noticeably better than standard 10mbps Ethernet. Fast Ethernet can be configured to run full-duplex, increasing its advantage even more.

Are Excessive Images Dragging Down Your Performance?

Turning off autoloading of images will help performance dramatically if the problem is simply that your bandwidth is limited to that of a modem on a regular dial-up telephone line (also known as a POTS line, for Plain Old Telephone Service). Of course, without graphics you won’t enjoy a lot of what the Web is about, which is, well, graphics. On the other hand, you’ll escape most advertising. In Netscape, turn off automatic loading by choosing Edit Preferences Advanced and then unchecking the Automatically Load Images box.

Even if you turn off automatic loading of images, you can load and view an interesting image by clicking on the associated image icon. Your next question should be how to tell whether an image looks interesting before you’ve seen it. This is exactly what the HTML <ALT> tag is for: the HTML author is supposed to add a text description of the associated image, which the browser will display if image loading is off. ALT stands for “alternate text.” Here is an example:

<img src="images/foo.gif" alt="Picture of a Foo" width=190 height=24>

Most browsers also have a button that forces all unloaded images to load. Many sites offer a light-graphics or text-only link for the bandwidth-impaired user. Another option is to use a text-only browser such as lynx, which also has the advantage that it can be run remotely over a VT100 or other terminal-mode connection rather than requiring a TCP/IP connection all the way to the client. That is, your ISP may let you dial up and run lynx on the ISP’s computer rather than on your computer at home.

Internet Explorer is faster than Netscape in displaying images that do not have associated size parameters in the HTML.

Is Browser Startup Time Getting You Down?

It is frequently helpful to set the browser to start on a blank page, so that you do not have to wait for a default page to load when starting up. The Netscape home page can be particularly heavy with graphics and features, so it’s a poor choice to leave as the default. To change the startup page to blank in Netscape, choose Edit Preferences Navigator and then click the radio button for “Navigator starts with blank page.”

If you don’t care about graphics, you could use the lynx browser, which starts instantly.

Are You Using a Slow Browser?

Newer browsers take advantage of the newest performance improvements in the HTTP protocol, but they also tend to get slower and fatter with each generation. On the other hand, Netscape 6 is a complete rewrite and much faster than Netscape 4. (Apparently Netscape has simply skipped the number 5.) IE 5 is also an improvement over its predecessors.

Very old browsers are usually very simple, and so they may not have support for SSL, JavaScript, Java, and many other features you may need, but in their favor, they are generally very small and quick on current hardware. The Opera browser, from, is very small and very fast, but is not free unless you are willing to put up with advertising.

Is Your Cache Big Enough?

Set your browser’s memory and disk caches to 25 percent of your memory and 10 percent of your disk. That’s aggressive, but should still leave enough room for other applications to run.

Are You Wasting Time Verifying Cached Pages?

Browsers cache the documents you view and then retrieve an item from the browser’s cache if you request it again. Because the document may have changed in the meantime, the browser will by default contact the original server to validate the freshness of every cached page. If the document has changed on the server, the new version will be downloaded. If the locally cached copy is up to date, then it is displayed.

The validation request may require only a little network traffic if the document has not been modified, but you’ll still get better performance from using what’s in the cache without verification, and you won’t have to download any pages with trivial changes. You may get stale pages, but at least you’ll get them quickly.

To get the performance gain from not verifying cached documents in Netscape, set Options Network Preferences Verify Document: to Never. If you suspect you’ve got a stale page, it’s an easy matter to force Netscape to get the current version. Simply hold down the Shift key and hit Reload. Setting Verify Document: to “Once per Session” is second-best; this will verify the timeliness of the document just once for that Netscape session. Setting Verify Document: to “Every Time” is worse from a performance point of view. This instructs Netscape to check with the original server for a fresher version every time you view that page.

Is Java Startup Time Annoying You?

It can take 15 or 20 seconds to start up the Java virtual machine the first time you hit a page with Java in it. This Java initialization freezes the browser and cannot be interrupted, which can be very annoying. One solution is to turn off Java in the browser unless you know you want a specific applet. Another solution is to try the latest Java “Plugin” from Sun, which is capable of caching applets indefinitely, so you won’t need to download a particular applet more than once. However, the Plugin itself is very large and takes a long time to download when you first install it.

Could You Benefit from Using a Specific ISP?

If you are spending most of your time getting data from one server, it may be worthwhile to get an account with the ISP that connects that server to the Internet. You’ll probably see better throughput and latency working from an account on the same ISP than from somewhere else. Telecommuters probably want an account with their company’s ISP.

Are You Surfing at Slow Times?

If you are on the West Coast of the U.S., be aware that there is a lot of network traffic in the morning because the East Coast has been up and surfing for three hours already. So the East Coast gets better speed early in the morning because the Californians are asleep, and the West Coast is faster late at night because the East Coasters are asleep.

Could Your Organization Benefit by Installing a Proxy Server?

A proxy server between your organization and the Internet will cache frequently requested pages, reducing the load on your connection to the Internet while providing faster response time to the users for cached pages. The benefit you see depends on the number of times the requested page is in the cache. If all web requests were for unique URLs, then a proxy would actually reduce performance, but in practice, a few web pages are very popular and the cache is well used.

The proxy server has a particular need for speed, since it must act as both client and server. Proxies are write-intensive, so they can benefit significantly from a caching disk controller.

Keep in mind that proxies may make some Java applets unusable, since applets can currently connect only back to the server they came from. The server they came from will be the proxy, which is not where the applet probably thinks it came from.

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