Chapter 4. Tools and Techniques to Change Others, Organizations, and Yourself

Behavioral Change Map


Any behavioral or performance issue can be boiled down to two possible root causes: motivation or skill. Yes, it's that simple. Unfortunately, isolating and correcting the issue is a different matter. But it really is just a matter of 1) s/he doesn't want to do it, or 2) s/he can't do it. Look at all the cases again, and you will see that this is true.

The flowchart in Figure 4.1 is intended to 1) walk you through the mental exercise of determining which of the two issues, motivation or skill, is at play; 2) tell you why; and then 3) tell you what to do about it. The most important ...

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