December 2012
Beginner to intermediate
96 pages
2h 15m
English
Content preview from What Is BPM?Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 6PROCESS MANAGEMENT
PROCESS MANAGEMENT FUNDAMENTALS
Process management relates to the activities of planning and monitoring the performance of the organization’s business processes. Process management is the application of knowledge, skills, tools, techniques, and systems to define, assess, improve, and manage the value stream processes with the goal of meeting customer requirements profitably. Process management is different from program management because the latter is concerned with managing a group of interdependent projects. However, process management includes program management. In project management, process management is the use of a repeatable process to improve the outcome of the project. Table 6-1 summarizes the similarities ...
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