CHAPTER 6PROCESS MANAGEMENT

PROCESS MANAGEMENT FUNDAMENTALS

Process management relates to the activities of planning and monitoring the performance of the organization’s business processes. Process management is the application of knowledge, skills, tools, techniques, and systems to define, assess, improve, and manage the value stream processes with the goal of meeting customer requirements profitably. Process management is different from program management because the latter is concerned with managing a group of interdependent projects. However, process management includes program management. In project management, process management is the use of a repeatable process to improve the outcome of the project. Table 6-1 summarizes the similarities ...

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