By the end of this chapter, you should be able to:
• Specify the importance of managers’ understanding human motivation.
• Identify the stages in Maslow’s hierarchy of needs.
• Distinguish between motivators and hygiene factors for a given job situation.
• Describe the application of expectancy theory, equity theory, and organizational behavior modification to motivation on the job.
In Chapter 1, we discussed management as the process of accomplishing goals through other people. In order to do this, managers lead and direct subordinates in specific activities that will result in desired outcomes ...