What Were They Thinking?

Contents

Copyright

1   What Were They Thinking?Avoiding Common Management Mistakes

Part I:   People-Centered Strategies

2   The Face of Your BusinessIt’s People, Not Software, That Build Customer Relationships

3   Making Companies More Like Communities

4   A Blueprint for SuccessSpend More on Training

5   How Companies Get SmarterTaking Chances and Making Mistakes

6   Why Employees Should Lead Themselves

Part II:   Creating Effective Workplaces

7   Stop Picking Employees’ PocketsIt Seldom Fixes Anything

8   Let Workers WorkThe Downsides of Having People Manage Their Own Benefits

9   Why Spy on Your Employees?Building Trust in the Workplace

10   All Work, No Play?Maybe Long Hours Don’t Pay

11   Sins of CommissionBe Careful What You Pay For, You ...