The Process of Troubleshooting Network Problems
To most users, the term connectivity problems describes a wide range of problems, including a failed network connection, an application that cannot connect because of firewall filtering, and serious performance problems. Therefore, the first step in troubleshooting connectivity problems is to identify the scope of the connectivity problem.
To identify the source of a connectivity problem, follow these steps and answer the questions until you are directed to a different section:
Open the Network And Sharing Center by clicking Start, clicking Network, and then clicking Network And Sharing Center. If a red X is displayed over a network link, as shown in Figure 32-6, click the link to start Windows Network ...
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