Chapter 4. Governance: Who’s in Charge?


“Superior companies benefit from the appointment of an IT-expert director.”

 --Heidi Sinclair, Chairwoman of Burson-Marsteller’s Global Technology Practices

Although senior management teams have begun devoting attention to strategic Business Technology Management,[1] many boards still adopt an arm’s-length attitude. Board-level discussions about technology often tend to be around costs or have been catalyzed by specific events or incidents (for example, Y2K remediation, Internet-based opportunities or threats, or denial-of-service attacks). However, today, boards and top management teams must embrace a more active and systemic perspective on the value and risks of business technology.[2]

In Brief

At a time ...

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