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Winning The 3-Legged Race: When Business and Technology Run Together by Zmud, Trainer, Hoque, Sambamurthy, Wilson

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Chapter 7. The Age of Process

 

“Actual business processes are often way more complex than people think at first. You always write down the straightforward case if everything goes well, but then all the different surprises and error conditions, where it’s not just software, but humans calling each other, sending email, faxes, the way you involve them is very tricky.”

 
 --Bill Gates, Chairman, Microsoft

Recent trends in technology and business have required managers to use business technology[1] to create an agile business. The increased demand on firms to sense and respond quickly to changes in their environments requires the creation of a Strategic Enterprise Architecture (SEA). This chapter first shows how business processes can be improved by ...

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