Working with Microsoft Dynamics® CRM 2011

Chapter 14. Workflow Processes

In this chapter:

Workflow Process Basics

Workflow Process Templates

Workflow Process Properties

Workflow Process Step Editor

Dynamic Values in Processes

Monitoring Workflow Processes

Importing and Exporting Processes

Workflow Process Examples

Summary

Microsoft Dynamics CRM includes a workflow module that you can use to automate your business processes based on rules, logic, and actions that you design. The functionality in Microsoft Dynamics CRM 2011 uses the Microsoft Windows Workflow Foundation, which enables users, administrators, and developers to design powerful business processes using the workflow tools. These tools include a user interface for creating and monitoring the workflow processes. In this chapter, we will ...