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50 Activities for Achieving Excellent Customer Service
book

50 Activities for Achieving Excellent Customer Service

by Darryl S. Doane, Rose D. Sloat
January 2003
Intermediate to advanced
275 pages
4h 13m
English
HRD Press

Overview

Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Training Objectives:

  • Outline the process of accepting change

  • Demonstrate the need for change

  • Reduce conflict

  • Improve communication skills.

  • Activities cover:

  • Change in the workplace

  • Accepting change

  • Developing goals for change

  • Understanding change

  • Change and self-development.

  • Time Guidelines:

  • 35 activities take 1 to 3 hours

  • 15 activities take 3 or more hours.

  • Note: CD is not included in the ebook version.

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    Publisher Resources

    ISBN: 9780874257373Purchase book