January 2003
Intermediate to advanced
275 pages
4h 13m
English
Content preview from 50 Activities for Achieving Excellent Customer Service
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Part K: Customer Service Assessments
183
43. What Do You Do?
The Gifts You Bring to the Workplace
Activity Description Time Guideline: 20 minutes
This activity focuses on raising the awareness of what each individual contributes to the workplace.
It promotes the value of every member of the organization and the significant role they play.
Learning Objectives
Participants will be able to:
1. List the contributions, gifts, and talents they bring to the workplace.
2. Conclude that every individual within their company, department, team plays a vital role in the total
success of that organization.
Method of Instruction
Handout 43.1
Read the story aloud to participants, ...
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